Warranty & Returns

It's our mission to make hydration a consistent part of every day routine. It is also our mission to create products that will help you hydrate while being efficient and organized, wherever you are.

That is why every single Hydration Junkie® Transporter jug comes with a no-hassle, limited lifetime guarantee.

THE GUARANTEE

If any part of your Transporter jug becomes non-functioning or defective, we will repair or replace it with a fully-functioning jug.

Note the "non-functioning or defective" part. This means that the warranty does not cover cosmetic wear and tear, negligence, drops, misuse, and/or odor. In our opinion, a little scratch or knick here and there is nothing more than bragging rights that you've been putting your jug to great use. But if there is leakage or another type of manufacturer defect under normal use, and the product is within acceptable time from purchase, don’t worry one bit. We’re behind you all the way. We may request for you to pay for shipping, depending on your location.

LIMITATIONS

We're building our reputation for quality products and offering the best customer service out there, so we're not going to nickel-and-dime you out of a warranty with a bunch of silly exceptions. That said, please don't interpret our limited lifetime guarantee as a license to misuse, neglect, or intentionally destroy your Hydration Junkie® jugs. We reserve the right to not replace a jug that you've mis-used, threw around like a medicine ball, and so forth. Additionally, we reserve the right to not replace, or replace with shipping paid for by the customer, any jugs that were received for free as part of a promotion and/or a sale. We also reserve the right to change this policy in the future.

LIABILITY RELEASE

We have designed and manufactured our jugs as a convenient hydration accessory to be used however you see fit. Hydration Junkie® is not liable for damages to your belongings as a result of misuse of our jugs.

WARRANTY CLAIMS

Please fill out the form below. You will then be contacted within 24 hours (Monday - Friday) with further instructions. We are busy growing our brand but be assured that we get back to each and every inquiry.

HOW DO YOU DETERMINE WARRANTY CLAIMS

We review each submission objectively and our decision is based on factors such as actual issue, how it occurred, and the best way to rectify the issue in a timely manner. Warranty claims may take up to 5 days to process. It is in your best interest to send us pictures and video clips that clearly show claimed issue(s). We will rectify your issue(s) by one of 3 ways: 1)send you a replacement, 2)send you replaced components or tools to resolve, 3)guide you through steps to remedy your issue.

RETURNS

All shipping costs are to be paid by the customer.

If you are not completely satisfied with our product you can return it within 6 days from receiving it. The package must by postmarked by the 3rd day. Products cannot be used/broken/damaged in any way.

All returns must contain full name, order number, and the reason for return. Products will be assessed to ensure expected condition. Applicable refunds will be made within 5 days from receiving the product. Shipping costs will not be refunded.